1) Acceptance of Terms

Welcome to Lead-Automations (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Note: This template is provided for convenience and does not constitute legal advice. Consider having counsel review and tailor it to your needs.

2) Services & Accounts

We provide AI-powered chat automation, CRM configuration, and related marketing enablement for real-estate investors and similar businesses. Specific features and deliverables are defined in your proposal, order form, or statement of work (“SOW”).

Account Responsibility

• You must provide accurate information and keep credentials secure.
• You are responsible for all activity under your account and for complying with applicable laws.

Implementation & Handover

Unless otherwise stated, we build and configure your automation and then hand over control, along with basic training materials. Ongoing changes to your chat automation flows are included only if you are on an active support plan. However, if you don't choose to continue with ongoing support, we are always available to continue training you to make your own changes, which is included in cost of set up.

3) Fees, Billing & Renewals

• Setup Fees: One-time setup fees are due upon acceptance unless otherwise specified.
• Monthly Plans: Recurring fees begin the month after setup completion (or as stated in your order). Plans auto-renew until canceled.
• Payments: You authorize us to charge the payment method on file on each billing cycle. Late or failed payments may suspend Services.
• Taxes: All prices include applicable taxes.
• Changes: When you purchase, you are locking down the price at that time. Prices may increase in the future, but your purchase secures your current rate.

4) SMS & Email Communications

By submitting your contact information via our forms, landing pages, or chat widgets, you consent to receive SMS and email communications from us for service, onboarding, and marketing purposes.

• Message Frequency: Varies based on interactions (e.g., reminders, updates, alerts, promotions).
• Opt-Out (SMS): Reply STOP to cancel. For help, reply HELP.
• Opt-Out (Email): Use the unsubscribe link included in our emails.
• Carrier Disclosure: Carriers are not liable for delayed or undelivered messages. Message & data rates may apply.
• Compliance: You represent that any contact lists you provide include only users who have given the necessary consent for messaging under applicable laws and carrier policies (e.g., 10DLC/A2P).

5) Acceptable Use

• No unlawful, misleading, infringing, harassing, or harmful content or activity.
• No attempts to bypass security, probe systems, or interfere with the Services.
• No collection or use of data in violation of privacy, spam, or telemarketing laws.
• No high-risk use where errors could lead to injury, death, or severe damage.

6) Intellectual Property

All content, software, templates, training materials, and documentation we provide are owned by us or our licensors and are protected by IP laws. Subject to your timely payment and compliance, you receive a non-exclusive, non-transferable license to use deliverables for your internal business purposes.

You retain ownership of your brand assets, customer data, and content you supply to us, and you grant us a limited license to use them solely to provide the Services.

7) AI & Automations Disclaimer

AI outputs may be probabilistic and can contain inaccuracies. You are responsible for reviewing, approving, and overseeing any automated communications, decisions, and workflows before use with end users. We make no warranty as to the accuracy, completeness, or fitness of AI-generated content for your specific purposes.

8) Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

9) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.

10) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA.

11) Indemnification

You agree to defend, indemnify, and hold harmless Lead-Automations and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your (a) use of the Services, (b) violation of these Terms or applicable law, or (c) content or data you provide.

12) Third-Party Services

The Services may integrate with or reference third-party platforms (e.g., GoHighLevel, ManyChat, Facebook, Google, carriers, data providers). Your use of such third-party services is governed by their terms and policies. We are not responsible for third-party acts or omissions.

13) Termination

We may suspend or terminate access to the Services for material breaches of these Terms, non-payment, unlawful activity, or to comply with legal obligations. You may terminate future renewals by following the cancellation process in your account or by contacting us. Certain provisions (e.g., IP, disclaimers, limitations, indemnity) survive termination.

14) Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

Informal Resolution & Arbitration. Before filing a claim, each party agrees to try to resolve disputes informally by notifying the other party in writing and working in good faith for 30 days. If not resolved, any dispute will be finally settled by binding arbitration on an individual basis in San Diego County, California under the rules of JAMS or AAA, unless you opt out by emailing us within 30 days of first agreeing to these Terms. You waive class actions and jury trials to the extent permitted by law.

15) Changes to These Terms

We may update these Terms from time to time. Material changes will be indicated by updating the effective date and, where appropriate, by providing additional notice. Continued use of the Services after changes take effect constitutes acceptance.

16) Contact

Lead-Automations
Email: [email protected]