1) Introduction

Lead-Automations (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, chat automation, CRM systems, and related services (“Services”).

2) Information We Collect

• Personal Information: Name, email address, phone number, business details, and payment details (processed securely via third-party providers).
• Usage Data: Website interactions, chat responses, CRM activity, IP address, device/browser information, and analytics data.
• Communications: Messages via chat, forms, SMS, and email, including opt-in/opt-out records.
• Third-Party Data: Information received from integrations (e.g., GoHighLevel, ManyChat, Facebook, Google).

3) How We Use Your Information

• Provide, customize, and improve our Services.
• Deliver onboarding, training, and customer support.
• Send transactional, service-related, and promotional communications (with your consent where required).
• Maintain security, prevent fraud, and comply with legal requirements.
• Analyze usage patterns to improve performance and marketing effectiveness.

4) SMS & Email Communications

By submitting your phone number or email through our forms or chat, you consent to receive SMS and email communications related to your account and our Services.

• Message Frequency: Varies based on interactions (e.g., reminders, onboarding updates, promotions).
• Opt-Out (SMS): Reply STOP to cancel. Reply HELP for assistance.
• Opt-Out (Email): Click the “unsubscribe” link in any email.
• Disclosure: Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

5) Sharing of Information

We do not sell your personal information. We may share data only in the following cases:

• With service providers and integration partners who support our operations (e.g., CRM, hosting, messaging platforms).
• To comply with legal obligations or respond to lawful requests.
• In connection with a merger, sale, or acquisition of the business.

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

7) Cookie Policy

We use cookies and similar technologies (such as pixels, tags, local storage, and scripts) to operate and improve the Services, remember your preferences, analyze traffic, and measure marketing performance.

Types of Cookies We Use

• Essential: Required for core site functionality (e.g., page navigation, secure areas). The site cannot function properly without these.
• Performance & Analytics: Help us understand how visitors use the site (e.g., Google Analytics/GA4) so we can improve usability and content.
• Functional: Remember choices and preferences to personalize your experience.
• Advertising & Measurement: Used by us and partners (e.g., Meta Pixel, Google Ads) to deliver and measure ads and to build audiences.

Third-Party Technologies

Third parties may set cookies when you interact with our site or Services (e.g., GoHighLevel, ManyChat, Stripe, Google, Meta). Their use of cookies is governed by their own privacy policies.

Your Choices

• Consent Banner: Where required, you can manage non-essential cookies via the banner presented on your first visit.
• Browser Controls: You can block or delete cookies through your browser settings. Doing so may impact site functionality.
• Do Not Track: We do not currently respond to DNT signals due to a lack of uniform standards.

8) Your Rights

• Request access to, correction of, or deletion of your personal data.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.
• Exercise data rights under applicable laws (e.g., GDPR, CCPA if applicable).

9) Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the effective date above and, when required, by providing notice. Continued use of the Services after changes take effect constitutes acceptance.

11) Disclaimer

The information provided through our website, chat automation, and related Services is for general informational and business purposes only. While we strive for accuracy and reliability, we make no guarantees, representations, or warranties of any kind regarding completeness, accuracy, or suitability for any purpose.

Lead-Automations is not responsible for any losses, damages, or liabilities arising from the use of our Services. Nothing in our Services or materials should be construed as legal, financial, or tax advice. You should consult with qualified professionals for advice specific to your situation.

12) Contact

Lead-Automations
Email: [email protected]